ServiceXen provides consulting services for small and medium businesses.  Areas include: IT Service Delivery, IT Service & Support and Non-Profits.

Build the Organization
Meeting and sustaining a standard of organizational sucess is a fundamental challenge, but the experiences of other leaders, supported by a wealth of evidence-based consulting and analysis, offer useful insights that can serve as guides for leaders looking to improve the effectiveness of their organizations.

Develop a Strategy
What impact will we hold ourselves accountable for? How will we achieve it ? How can we expand our impact? How will we organize to get it done and what will it cost? As a team the  answers to these questions provide a framework for developing a purorseful specific plan of action—in. They constitute a strategy, which is the key to making a organizations mission actionable. It sets clear goals, which allow organizations to measure progress and help make a compelling case for funding. It focuses the work done by leaders, staff, board members and volunteers. It also allows leaders to be clear about the "why" behind the decisions they make and the roles and responsibilities they assign.

Funding and Revenue Planning
Ideally, a funding  or revenue model feeds an organization’s ability to deliver results and provides a viable path towards sustainable future growth. But that ideal is more often than not elusive. Funding  & Revenue becomes a constant topic of conversation among leaders: How much do we need? Where can we find it? Why isn’t there more of it?

Manage Performance
Effectively managing a organtization's performance begins with a clear understanding of what the organization is trying to achieve, what's being done, what progress is being made, and what’s needed to help the organization increase its impact. As such, managing performance begins with measuring performance. Effective measurement lets leaders help staff, directors, and stakeholders do better work by setting clear goals and identifying an organization’s strengths and weaknesses. It also enables leaders to make a clear and compelling case to funders about their ability to make progress toward results.

Recruit Leaders
Having the right people in the right leadership roles is key to helping an organization fulfill its mission. The problem is, it can be very difficult for a nonprofit’s current senior managers to step back and consider the leadership team objectively, particularly when they’re already stretched thin handling the day-to-day challenges of their jobs.